Frequently Asked Questions
Everything you need to know about our tactical apparel and custom gear.
How long does it take to ship custom patches and apparel?
Standard orders typically ship within 3-5 business days. Custom-made items, such as personalized name tapes or custom PVC patches, may require 7-10 business days for production before shipping.
What is your return policy for tactical gear?
We offer a 30-day return window for most unused and unworn items in their original packaging. Please note that custom-made products and personalized gear are final sale and cannot be returned unless there is a manufacturing defect.
Do you offer international shipping?
Yes, we ship our tactical gear worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please be aware that customers are responsible for any local customs duties or taxes.
Are your products Berry Amendment compliant?
Many of our locally manufactured patches and tactical accessories are made right here in the USA and meet Berry Amendment requirements. Please check the specific product description for 'Made in USA' labels.
Can I request a bulk discount for military or law enforcement units?
Absolutely. We offer competitive bulk pricing for large unit orders, government agencies, and corporate clients. Please contact our support team with your quantity requirements for a custom quote.
How should I care for my tactical apparel and patches?
We recommend removing all hook-and-loop patches before washing garments. Machine wash apparel in cold water on a gentle cycle and air dry to maintain the integrity of the fabrics and cordura materials.